At Paddington Florist, we pride ourselves on delivering only the freshest flowers to households and businesses in Paddington and our neighbouring communities. Your satisfaction is our top priority, and we carefully select and handle all flowers to ensure a stunning, long-lasting arrangement with every order. This commitment underpins our fresh flowers guarantee, which covers all floral deliveries throughout the Paddington area.
Should you receive your flowers in a damaged condition or notice any issues with their appearance upon delivery, please notify us as soon as possible—ideally within 24 hours of receiving your order. We ask that you provide a clear description of the problem and, if possible, photographs to help us resolve your concern quickly. Our team will review your case promptly to determine the most suitable solution in line with our commitment to fresh, high-quality flowers for every customer in Paddington.
Every bouquet from Paddington Florist is hand-crafted with the freshest blooms, and we guarantee their freshness for at least five days, provided they are cared for as instructed. Should your flowers wilt or deteriorate significantly within this five-day window, despite proper care, we will investigate and offer our assistance to make things right.
Your happiness with our service and product is important to us. If you are unsatisfied with your order due to freshness or quality concerns, you may request either a full refund or a replacement bouquet. Our team will work with you to determine the best resolution, ensuring your experience with Paddington Florist meets the high standards expected from a trusted local flower expert.
Refunds will be processed promptly using your original payment method after your request has been approved. If you opt for a replacement, we will arrange for a swift re-delivery of fresh flowers to you or your chosen recipient in the Paddington area at no extra charge.
If you have any concerns or are dissatisfied with your order for any reason, please let us know as soon as possible. We truly value all feedback, as it helps us maintain and improve our quality and service. To submit a complaint, please contact our team directly with details about your order and the nature of your concern. Our customer service team will acknowledge your complaint within one business day and aim to resolve most issues within two business days. For more complex inquiries, we will keep you updated on the progress and expected resolution timeframe. Rest assured, all complaints are treated with care and confidentiality, and we will work with you to ensure a satisfactory outcome.
Paddington Florist has been a trusted provider of fresh, beautiful flowers to both homes and businesses in our community for many years. We stand by the quality of our products and service, and are dedicated to making things right if you ever encounter an issue. Trust our experienced team to deliver on our fresh flowers guarantee—every time you order with us in Paddington.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
