Welcome to Paddington Florist’s online store. We specialise in delivering fresh floral arrangements and gifts across Paddington and surrounding areas through a convenient and secure e-commerce experience. By placing an order on our website, you acknowledge and agree to be bound by these Terms & Conditions, which govern all online purchases, deliveries, and interactions with our online flower delivery service. Please review them thoroughly before making a purchase. If you do not agree with any part of these terms, you are advised not to use our services.
Throughout these Terms & Conditions, the terms ‘we’, ‘us’, ‘our’, ‘Paddington Florist’ refer to the proprietor of the website providing the online flower delivery service in Paddington and its nearby areas. The term ‘you’ refers to any customer or site user placing orders or interacting with our services electronically.
To place an order with Paddington Florist, you must be at least 18 years old and possess a valid debit or credit card or other accepted payment method. By making a purchase, you confirm that you meet these requirements and are legally capable of entering into binding contracts.
Our order process for online flower delivery in Paddington is designed for your convenience:
Orders placed for same-day or next-day delivery are subject to cut-off times and delivery capacity. Occasionally, certain flowers or colours may not be available; in these instances, we reserve the right to substitute with items of equal or greater value, maintaining the overall style and image of the chosen arrangement.
All prices displayed online for our flower arrangements and additional products are in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, where applicable, will be clearly displayed during the checkout process and added to the total order amount prior to payment confirmation.
Paddington Florist accepts payment through secure, recognised payment gateways. The following payment methods are available:
Payment must be authorised and received in full before we process and dispatch your order. If your payment fails or is declined by your provider, your order will not be processed. Paddington Florist is not responsible for charges or fees applied by your card issuer or bank.
We are committed to providing timely delivery of all orders across Paddington and nearby areas. While we strive to meet your requested date and time, delivery slots are subject to availability and may be affected by external factors such as weather, traffic, and unavoidable delays.
Standard delivery is available within our defined service area for orders meeting minimum spend thresholds. Exact delivery charges and options will be shown before you complete your order. For special requests, large corporate orders, or bespoke arrangements, delivery times may vary, and we will communicate any expected delays at our earliest opportunity.
It is your responsibility to ensure that the recipient’s delivery details are accurate and complete. Paddington Florist cannot be liable for failed deliveries if the details you have provided are incorrect or incomplete. In such cases, redelivery may incur additional charges or result in cancellation without refund if the products are perishable.
We understand that plans can change. If you wish to amend or cancel your order, please notify us as soon as possible. Orders for flower arrangements can usually be cancelled up to 24 hours before the scheduled delivery date. For products that are bespoke, personalised, or for same-day delivery, cancellations or amendments may not be possible once the preparation process has begun.
To request a cancellation, please provide your order details and, if within the allowable window, we will process your cancellation and issue a full refund to your original payment method. Paddington Florist will not be liable to cancel or refund orders where reasonable notice has not been given or where flowers have already been dispatched or delivered.
In the unlikely event that you are dissatisfied with the quality of your flowers or if your order arrives damaged or incorrect, please contact us with photographic evidence on the day of delivery. Valid complaints will be investigated and, where appropriate, we may offer a replacement, partial refund, or other suitable remedy in accordance with your statutory rights.
Paddington Florist reserves the absolute right to refuse, cancel, or limit an order for reasons including, but not limited to:
In such circumstances, where payment has been made, a full refund will be processed to your original payment method. We will inform you of the cancellation as soon as practicable.
Our online catalogue features photographs and descriptions representing our products. Images are provided for illustrative purposes, and due to the seasonal nature of some flowers, actual arrangements may differ slightly. Where required by stock or supply issues, we reserve the right to substitute flowers, foliage, or packaging of equal or greater value and similar style, ensuring your arrangement maintains its intended appearance and quality.
Paddington Florist is committed to delivering quality products and customer service. However, to the fullest extent permitted by law, Paddington Florist will not be liable for:
Our liability for any claim related to a purchase will not exceed the purchase price paid for the affected order. Nothing in these terms affects your statutory rights under UK consumer law or excludes our liability for personal injury, death, or fraud.
When creating an account or placing an order, you agree to provide accurate, current, and complete information. You accept responsibility for all activities that occur under your account and must inform us immediately if you suspect unauthorised use. Personal data submitted through our website is managed in accordance with our Privacy Policy, which describes how we collect, store, and use your data in compliance with applicable UK data protection laws.
All content, images, designs, and text featured on our website are the intellectual property of Paddington Florist or its licensors. You may not reproduce, modify, or distribute any material from our website without prior written consent.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. By using our online service, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Paddington Florist reserves the right to amend or update these Terms & Conditions periodically to reflect changes to our policies, legal requirements, or services. Please review these terms regularly to remain informed of your rights and obligations. Continued use of our services constitutes acceptance of any amended terms.
Should any provision of these Terms & Conditions be found invalid or unenforceable by a court of law, that provision will be severed without affecting the validity of the remaining terms. No waiver of any term will be deemed a further or continuing waiver of such term or any other term.
These online Terms & Conditions apply to all customers ordering flower delivery services from Paddington Florist within Paddington and the wider local area. If you are unsure whether your address is within our service boundary, please consult our delivery information before placing an order.
Thank you for choosing Paddington Florist for your flower delivery needs. We value your business and strive to provide reliable, beautiful arrangements and exceptional service across Paddington and neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Paddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Paddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
